Internal Service Climate and Empowerment Effect on Job Satisfaction

von Mohammed, Wasihun
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€ 49,00
inklusive MwSt. - GRATIS LIEFERUNG
Mohammed, Wasihun Internal Service Climate and Empowerment Effect on Job Satisfaction
Mohammed, Wasihun - Internal Service Climate and Empowerment Effect on Job Satisfaction

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Lieferung: zwischen Montag, 7. Februar 2022 und Mittwoch, 9. Februar 2022
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Beschreibung

Currently, services account for over 50 percent of gross domestic product in many countries and over one quarter of world trade. In a dynamic, global business environment, service industries try to compete by providing high-quality customer service via empowering their workforce. Thus, both industry and academia have shown a growing interest in the concept of employee empowerment. Empowerment has become particularly important for services, aiming to control or enhance service quality and customer satisfaction at the point of service production. Furthermore, empowerment increases job satisfaction and reduces role stress. Correspondingly, this book provides simple, clear and logical elaboration to the topic from both theoretical and practical perspectives. The book explains the relationship between internal service climate and psychological empowerment. Besides to this, it indicates the effect of Internal service climate and psychological empowerment on employees job satisfaction. Therefor, entirely this book might be important for both academicians and practitioners.

Mitwirkende

Autor:
Mohammed, Wasihun

Weitere Informationen

Biografie:
Wasihun Mohammed, MBA: Studied Business Administration at Addis Ababa University. Lecturer at Haramaya University, Ethiopia.
Sprache:
Englisch
Seitenanzahl:
76
Medientyp:
Taschenbuch
Verlag:
LAP Lambert Academic Publishing

Stammdaten

Produkttyp:
Taschenbuch
Verpackungsabmessungen:
0.22 x 0.15 x 0.005 m; 0.159 kg
GTIN:
09783659163661
DUIN:
E3VHVF0P0T3
€ 49,00
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